Melissa provided “good, provided excellent guidance, specific comments and suggestions” during my role play observations.

Presenter is “very knowledgeable and good delivery”

Personable presenter – did a good job presenting information in a way wherein we stayed aware; info was well organized; opportunities for practical application.

It was good to clearly understand what the mediation process “looked like” in a deprivation case. Very different from traditional process and didn’t understand as well before training